The Annual Report and Accounts of the Office for Legal Complaints

The Annual Report and Accounts of the Office for Legal Complaints

The Office for Legal Complaints (OLC) has just released its Annual Report and Accounts for 2017-2018 (to 31 March). The OLC oversees the Legal Ombudsman.

During 2017-18 the Legal Ombudsman accepted 7,527 cases for investigation within their legal jurisdiction.

This was an increase from 7,223 in 2016-17 and above the original forecast of 7,000 cases for the year. This 2017-2018 increase therefore represents a 4% increase from the previous year and an 8% increase above the budgeted levels.

They also accepted 1,212 cases within their claims management jurisdiction, which was a reduction on the previous year (2016-17: 2,290). This was probably due to fewer CMCs operating an up-front fee business model, which is where most complaints have been seen previously.

Wills and Probate complaints rose slightly from 2016-2017, representing some 12-13% of overall complaint volumes by area of law.

For the full report see http://www.legalombudsman.org.uk/wp-content/uploads/2017/11/OFFICIAL-FINAL-OLC-Annual-Report-2017-18.pdf